Common questions
Opening hours, delivery, payment, stock, how to book. Answers come from your company's knowledge base.
AI chatbot development for business
The bot answers customers, qualifies leads and passes the details to your CRM while you focus on other work.
THE SERVICE AT A GLANCE
- Who it's for
- businesses that get lots of similar inquiries
- What you get
- a bot on your website, Telegram or Instagram with a script, a knowledge base and CRM handoff
- Timeline
- depends on the script and number of channels; we plan after analysis
- Price
- from $330
Discuss your project ↗ ask the bot a question
DEMO CHAT pre-written replies, no real AI
Store botonline · website
How it works
The path of one inquiry
Customers write wherever suits them. The bot handles the routine questions, gets the details and hands over anything that needs a manager's decision.
- 01 The customer writes in their preferred channel
- 02 The bot answers from the knowledge base
- 03 Asks follow-ups and qualifies
- 04 Saves the details to the CRM
- 05 Hands complex cases to a person
Answer boundaries
Where the bot stops and a person steps in
We agree on the boundaries before launch. The bot sticks to the agreed logic and never leaves the manager without the conversation context.
Qualification
What exactly is needed, when, where, how to get in touch. Details are collected against set criteria.
Complex requests
Custom terms, complaints, unusual situations. The bot hands the conversation to a manager along with its history.
Who it's for
When you get lots of inquiries with the same answers
Businesses that get lots of similar inquiries: answering frequent questions, taking requests after hours, and qualifying leads before a manager gets involved.
Together we decide which questions the bot can answer on its own, what details it should collect, and when it hands the conversation to a person. We prepare the scripts, the knowledge base and the integration with your channels or CRM, and test unusual phrasings.
Scope and limits
What the work includes
What's included
- A conversation script built around your common questions
- Connection to your website, Telegram or Instagram
- Lead qualification against set criteria
- Sending data to your CRM
- Routing complex requests to a manager
Before launch, we agree on the knowledge base sources, channels, handoff rules and test questions. We also define separately how the knowledge base gets updated and what third-party AI/API services will cost.
What's not included
- Fully replacing a human manager in complex sales
- Usage fees for third-party AI services (if needed, billed separately)
- A guarantee of 100% accurate answers in unusual situations
How the work goes
From first message to launch
Our process in the same format we build: short questions and clear answers.
We get dozens of the same questions every day. What can we do?
01 Analysis. We gather your customers' common questions.
What if a customer asks something unusual?
02 Script. We design the conversation and qualification logic, and the moment a manager takes over.
People message us on the website and on Telegram.
03 Integration. We connect the bot to your website, messenger and CRM.
How do we know it all works?
04 Testing. We test the scripts and ambiguous phrasings, then go live.
How long does it take and what does it cost?
Timeline depends on how complex the script is and how many channels you need. You get an exact plan after we analyze the task.
Price: from $330, depending on the script and number of integrations. We give an estimate after we talk.
Discuss your bot ↗SERVICE↗
Telegram bots and Mini Apps
Telegram works well when your customers already talk to you there. We build bots that take requests, book appointments, send notifications and pass data to your CRM, plus Mini Apps: small apps inside Telegram with a catalog, booking or a customer account.
- Bots for requests, bookings, notifications and support
- Mini Apps: catalog, booking, customer account inside Telegram
- Sending data to a CRM or spreadsheet
- Admin access for your team
from $270 Requests from the bot can be managed in CRM.
REVIEW↗
Audit of an existing AI bot
If your bot is already live but gives inaccurate answers, makes up facts or fails to hand complex requests to a person, we review it: scripts, knowledge base, answer boundaries and manager handoff. You get a list of problems and a plan to fix them.
- Test conversations with common and awkward questions
- Checking knowledge sources and outdated data
- Handoff to a person and saving contact details
- A report with examples and a fix plan
from $110
Which tasks make sense to give a bot
A bot helps with repeat questions, collecting information and passing inquiries to a manager. We define the sources of product facts, the follow-up rules and the moment of handoff to a person. The knowledge base must contain up-to-date company information.
Testing before launch
We test ambiguous phrasings, missing data and the handoff to a manager. We agree on the channels, rules for handling contacts and who keeps the knowledge base current. Integrations depend on what each platform supports. AI service costs and script changes are quoted separately.
Questions about chatbots
How much does a chatbot cost?
An AI chatbot starts from $330, a Telegram bot or Mini App from $270, and an audit of an existing bot from $110. The total depends on the script and number of integrations. Third-party AI service costs are extra.
Will a bot fully replace a manager?
No. The bot takes on common questions and initial qualification, and hands complex cases to a person.
Which platforms can the bot run on?
Your website, Telegram or Instagram, depending on where your customers are.
Can the script be changed later?
Yes, the script can be expanded and adjusted after launch.
How is a Mini App different from a bot?
A bot talks through messages and buttons, while a Mini App opens a full screen inside Telegram that looks like a website.
Related services
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